Frequently Asked Questions

PAYMENTS & SHIPPING

We accept debit and credit cards including American Express, Maestro, Mastercard and Visa. We also accept PayPal.

You can also spread the cost into four payments with Clearpay.

We work on a 5-7 working day lead time from placing your order. Everything is made to order so you will be receiving a brand new product.

If you are ordering a personalised product, please bare in mind that the delivery time will be subject to the product and the process will start from you approving the artwork.

We currently only ship within the UK mainland. We will be adding this service very soon! Expect a delivery charge and longer lead times.

We use DHL for all of our Framed Wall Art and Royal Mail for our smaller items.

When ordering framed wall art, yes, our courier will send you an email/text message confirming delivery with the tracking number included.

If no one is home to sign for your order, your parcel will be sent back to the sender. In some cases, if you have missed some information off your shipping address this can cause an issue. Don’t worry, in most cases we will contact you if we notice anything out of the ordinary!

PERSONALISED ARTWORK

Yes! We have a team of skilled designers that can cater to your needs. We have created framed wall art of just about everything, from abstract using gold foil, wedding pictures, baby photoshoots and much more.

Once you are happy with the proof and have approved the artwork, there will be no refunds available. Every piece of personalised art is designed specifically for your individual needs. If the item arrives damaged, please take a photo and contact us immediately, we will arrange a replacement.

Yes! We will send you a proof before we print. Once you have confirmed you are happy, we will then and only then proceed to printing.

You can email photos directly from a phone, make sure to send them at ‘Actual Size’ when asked what file size you would like to send.

Alternativley, if you have your pictures stored on a drive, such as Dropbox, you can share the link to us at info@jkcd.co.uk.

You don’t need to be a professional or have a professional camera, most of the personalised framed wall art we create are using photos taken off a phone. Just make sure you send us the highest quality image possible for the best results.

If you have not yet approved the artwork, you can change the image you would like to use.

If the artwork has been approved within 24 hours you may be able to change your image. Please contact us as soon as possible and we will do everything we can to help, if the artwork is in production this option will no longer be available.

Yes, we will remove unwanted items, or people, from your photographs. Just let us know exactly what you want, don’t forget you will receive a proof before we make anything so if you require any alterations, just say. Please don’t forget, once you have approved the artwork we will not be able to change this.

FRAMED WALL ART

Our standard square sizes are:
48cm x 48cm
55cm x 55cm
68cm x 68cm
75cm x 75cm

Our standard rectangle sizes are:
48cm x 68cm
55cm x 75cm
108cm x 68cm
115cm x 75cm

All our frames can be seen on our Frames page, click here.

All our products are designed and manufactured in the UK.

We apply our glitter resin and crystals on top of the glass by hand, making each piece of artwork original in its own right.

For any personalised framed wall art please email us on info@jkcd.co.uk.

We offer a wholesale service on all our pre-designed framed wall art. This will be added to the website soon, in the meantime, if you have any questions regarding this please email us on info@jkcd.co.uk

You can clean your framed wall art with glass cleaner and a cloth.

We do not have a physical showroom but you can find our artwork in stores across the Buckinghamshire area.

A virtual showroom will be added to our website soon.

SOMETHING ELSE?