Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you. 

We use your personal data to provide and improve the service we give. By using this service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. The Good Stuff

We will only use your data to make your experience better.

2. Security

We will protext your data like it’s our own.

3. No Spam

You decide what and how you hear from us.

4. Just The Essentials

Your information will not just hang about – If we don’t need it, we will delete it.

PROTECTING YOUR PRIVACY

Here at JK Creative Designs, we are 100% committed to protecting your privacy and security.

We use your information in a number of different ways – What we do depends on the information.

The information below is set out in detail, showing what we do and why we do it.

HOW WE USE YOUR INFORMATION

Identify you when you visit our website or contact us

Checking your identity helps us to keep your information safe from fraudsters.

Delivering to you

We won’t know where to send it if we don’t use your name and contact details!

Send you account and service updates, such as order confirmations

To keep you informed of any changes to our services.

Send you order updates by message or e-mail

So you know when your order is due to arrive.

Manage your participation in any promotions, offers or discount schemes you chose to participate in

To ensure you receive any discounts or offers relevant to you at the time. e.g. Black Friday promotion.

Direct you to the right part of our website

To get you to the products you want faster.

Send you information about our products and services

We like to keep you up to date and help you get the best from our products and services.

YOUR PAYMENT INFORMATION

This means your chosen payment method, e.g. your card details. (Don’t worry, we don’t keep the security code)

Take payments and give refunds

Let’s face it, we’re not giving all our stuff away! Plus, if something isn’t right for you, we want you to be happy!

Keep a record of any financial transactions with you

We need to know what you have paid for our financial records.

YOUR PURCHASE HISTORY & SAVED ITEMS

What you’ve bought in the past and what you’ve searched for. Also when you have asked us to tell you that something 

Help you keep track of items you like and let you share them

To help you get to the products you like faster and so you can get the best out of the products and your account.

Analyse what you have bought, saved, or returned, which helps us find out what everyone likes

To ensure we are giving you what you want, providing you with the best service we can and stay ahead of the competition.

INFORMATION ABOUT YOUR PHONE OR LAPTOP

Information collected when you browse our site, including your IP address and device type, how you use our website (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.

Identify you when visit our website

If we can remember you, we can give you the best possible shopping experience.

Send information about our products and services to you

We like to keep you up to date and help you find products.

Monitor visitors to our site and analyse their behaviour

To protect our website and to help make our services better.

You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.
But that is your choice – and we respect that.

FRAUD PREVENTION AND DETECTION

We use any of the above categories of information to identify, prevent and detect fraud, against either you or against JK Creative Designs.
Detecting and preventing fraud is an unfortunate, but an absolutely essential part of our service and our contract commitment to you.
Legally, we have to do this, and it is very important for us.

SHARING YOUR INFORMATION

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.

Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.

Affiliates who help us reach out to potential new customers or promote our products on their websites.

Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

Other third party payment providers, when you choose to use their payment services.

MARKETING MESSAGES

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services. 

KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as you continue to be a customer at JK Creative Designs and for as long as we are required to keep it to ensure we meet our legal requirements.

If you no longer wish to be a customer you can contact our team and request that we close your account.
However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it.

YOUR RIGHTS

You have a lot of rights relating to your personal information, here they are:

The right to be informed about how your personal information is being used.

The right to access the personal information we hold about you.

The right to request the correction of inaccurate personal information we hold about you.

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

The right to withdraw consent for any consent-based processing at any time.

The right to request that we transfer or port elements of your data either to you or another service provider.

The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.
As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

CHANGES ON HOW WE PROTECT YOUR PRIVACY

If we make significant changes, we will make that clear on our website, or by some other means of contact such as email.
You are then able to review the changes before you continue to use JK Creative Designs.

COOKIES

We use cookies on our website.

HOW TO CONTACT US

We always want to hear from our customers. (especially if you feel we’ve let you down or could do better)

If you have any questions or feedback about this notice, would like us to stop using your information, want to exercise any of your rights as set out above or have a complaint. 

Please don’t hesitate to contact our customer service team who will be more than happy to help!

Email us on info@jkcd.co.uk